Airship, the mobile-first customer experience company, today announced its recognition in the Gartner® Magic Quadrant™ for Multichannel Marketing Hubs for two years in a row. Airship has also been recognized six times in the Gartner Market Guide for Mobile Marketing Platforms report—this latest report further recognizes Airship for its Airship Experience Platform.

“We are proud to be recognized in the Gartner report, which we believe validates our relentless focus on delivering measurable business results for top brands,” said Brett Caine, CEO of Airship. “Mobile is where customer loyalty is earned and revenue is accelerated. I’m proud of our AI innovations, which focus on reducing the time it takes to create immersive experiences that convert to meaningful value while providing human in the loop and privacy standards our enterprise customers can trust. Our decades of deep mobile expertise, paired with our outcome-led AI, are why the world’s leading brands rely on Airship to achieve significant business outcomes such as loyalty, growth, and revenue.”

Product Vision & Strategy

To further enhance its AI capabilities, Airship recently launched Airship Decisioning AI, empowering digital experiences teams to make in-the-moment decisions based on customers’ natural language input and context. In addition to on-device intelligence, Airship continues to advance its agent-to-agent standards, real-time performance monitoring, and seamless data warehouse interoperability.

Customer rating

Airship Customer Experience Platform has an overall rating of 4.6 out of 5 stars and 89% willingness to recommend rating based on 87 verified users submitted in Multichannel Marketing Hubs on Gartner® Peer Insights™, as of September 22, 2026. Airship is also an Established player in the latest Voice of the Customer report from February 27, 2026 for Multichannel Marketing Hubs.

Learn More

Explore our latest blog post for in-depth insights and further details regarding platform features. Download a complimentary copy of the 2026 Gartner Magic Quadrant for Multichannel Marketing Hubs report directly from Airship.

Gartner Disclaimer

Gartner, Magic Quadrant for Multichannel Marketing Hubs, 22 September 2026, Audrey Brosnan, Suzanne Schwartz, Tia Zervas, Julia Multedo

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ABOUT AIRSHIP

Airship is the only cross-channel customer experience platform where mobile expertise and outcome-led AI turn everyday interactions into repeatable conversions. For over 15 years, Airship has pioneered mobile innovation—from inventing the first push notification, the first mobile boarding pass, the first live activity, and the first intelligent agent fleet, to now its Decisioning AI. Thousands of top global brands trust Airship to deliver unified cross-channel experiences and orchestrated journeys that drive measurable results at scale.

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